App privacy policy

Information we process

We use your name, phone number, email address where supplied, account identifiers and assigned access to authenticate you and operate your workplace account. Depending on your responsibilities, the app processes schedules, availability, assignments, time records and employment or payroll records. Employment onboarding may include tax forms, signatures, identity documents and banking documents that you submit.

We process messages, notes, photos and videos submitted through the app. Conversation participants and authorized managers can see information appropriate to their access. Job evidence and customer-facing galleries have different access rules.

A job-photo upload may include a location fix when you allow location access. Declining location does not prevent photo uploads. Camera, microphone and photo-library permissions support job photos, attachments and voice or video calls.

Notifications use device and subscription identifiers and push tokens. Calling processes participant identifiers, connection information and call history such as status and duration. App calls do not give us access to your phone's personal call history. We process connection and diagnostic information needed to deliver the service, troubleshoot failures and protect accounts.

How we use information

We use information for workplace scheduling, job workflows, time and employment records, team communications, reminders and notifications, support and account security. Access depends on assigned responsibilities and conversation membership.

Service providers

The app uses Supabase for database and storage, Vercel for hosting, OneSignal and Apple/Google notification services for push delivery, and LiveKit for voice/video communications. Providers may process information outside Canada. We provide them information required to perform their services.

Retention and requests

We retain information for operating the workplace service and meeting applicable employment, payroll, tax, dispute and other recordkeeping requirements. Retention depends on the type of record; requesting account closure does not automatically erase records that must be retained.

To delete your account, open Settings in the staff app or your Profile, choose Delete my account, and confirm. Your request is submitted immediately without an email, phone call or additional form. We will delete your app account and delete or anonymize personal data within 30 days, retaining only records we are legally required to keep for the required period. You can check your request in the same screen while it is being processed. Contact us for access or correction requests. Workplace accounts are managed by Stelter Solutions; signing in does not create an unrestricted public account.

Your device controls

You can change notification, camera, microphone, photo-library and location permissions in your device settings. Disabling a permission can limit the feature that uses it. Contact us if you need help with your account or permissions.

Contact

Stelter Solutions LTD. 1560 McAra St, Regina, SK S4N 6C5, Canada info@steltersolutions.com (639) 739-7789